Assurant, a globally recognized business services provider, has unveiled Assurant® TechPro, a groundbreaking tech support solution tailored specifically for the multifamily housing sector. This innovative service aims to assist residents in addressing technical issues related to their consumer electronic devices efficiently.
Assurant® TechPro enables property managers to offer residents immediate access to Assurant’s expert tech support team via call or chat. This initiative not only aids in resolving residents’ tech-related challenges but also eases the burden of tech-related maintenance requests on property managers. Additionally, residents will benefit from Assurant’s user-friendly app, which provides 24/7 self-help content, empowering them to troubleshoot issues independently.
Ryan Lumsden, President of Renters Solutions at Assurant, expressed, “With the introduction of Assurant® TechPro, we are redefining innovation standards within the multifamily housing sector. As industry leaders, our focus extends beyond safeguarding our clients and customers to driving progress and enhancing the rental experience. This initiative underscores our commitment to innovation and value creation for our partners and customers.”
The launch of Assurant® TechPro coincides with a surge in demand for smart tech support services. As more U.S. renters seek smart amenities, property management faces increasing requests for assistance with tech-related issues. Proprietary research by Assurant revealed that tech support issues account for 20 percent of maintenance calls from residents to property managers. Moreover, 86 percent of renters believe integrating tech support services into their buildings could significantly improve property management companies’ brand perception.
Joe Settimi, Senior Vice President of Renters Solutions at Assurant, commented, “Our research indicates that the average person owns 6.8 connected devices and will likely require tech support at some point. Assurant® TechPro offers property managers a valuable amenity to differentiate themselves with residents, reduce tech maintenance responsibilities, and drive revenue.”
If you are a proptech company and want to promote your products for free, go to proptechbuzz.com and submit your products. For investors or proptech buyers, sign up on our platform to stay informed about exciting updates and trends in the Proptech Ecosystem.
Explore more Proptech news at proptechbuzz.com/news, for news tips and promotions, reach out to marketing@proptechbuzz.com.
By Proptechbuzz
By Ravi Kumar