Duve, a guest management platform used by hotels worldwide, has raised $60 million in Series B funding. Susquehanna Growth Equity led the round, with participation from XT Venture Capital and existing investors. With this round, Duve has secured $85 million in total funding. The investment signals rising interest in platforms that unify guest interactions and consolidate fragmented hotel systems.
Founded in 2015 by David Mezuman (CEO & Co-founder), Jeremy Atlan (Co-founder & CBDO), & Shai Bar (Co-founder & CTO) , Duve originally delivered a digital welcome tool. It helped hotels streamline pre-arrival communication at a time when inbox-heavy workflows dominated the industry.
Over time, hotel expectations shifted, especially during the pandemic when contactless processes became essential. Because of this shift, Duve added online check-in, guest messaging, and mobile access to property services. Its focus moved from a single-purpose tool to a full guest management layer covering the entire stay cycle.
Hotels today engage guests across several stages — from preparation and room selection to F&B orders, service needs, and post-stay communication. Previously, these interactions were scattered across separate vendors. As a result, hotels struggled to gain a complete picture of guest behaviour. Duve positioned itself as a single interface for communication, personalization, operations, and upsells.
A large part of Duve’s recent momentum comes from its hospitality-specific AI. Instead of generic LLMs, Duve built AI agents trained on hotel data such as reservations, room types, amenities, guest history, and property workflows. These agents connect directly to PMS, task-management systems, and F&B platforms.
Hotels using the system have reported faster response times. According to Duve, average ticket resolution dropped from around 30 minutes to about one minute. Messaging interactions also increased as AI-driven communication became active.
“Perhaps the most exciting and impactful aspects of this announcement fall into two main points,” Mezuman told Hotel Technology News. “The first is that while there has been a huge proliferation of AI Agents, this marks the first large-scale AI agent infrastructure for AI agents that is custom-built for hotels and the hospitality industry. The second is that this investment will allow us to become significantly more accessible to our customers — including opening local offices in key regions that will serve as hubs for delivering our value worldwide, faster and more effectively.”
Duve now manages more than one million guest journeys each month. It supports more than 1,000 brands across 70+ countries. Its customers include groups such as Accor, OYO, and Leonardo Hotels, along with boutique and regional operators.
Its ability to integrate with over 150 PMS, POS, mobile key, and operational systems is central to its adoption. Hotels can upgrade their guest experience without replacing existing infrastructure.
Over recent years, hotels adopted tools for check-ins, messaging, mobile keys, F&B orders, and automated upsells. Because many of these tools came from different vendors, workflows fragmented and guest experiences varied.
Today, hotels seek simplified platforms that reduce complexity, improve staff productivity, and unlock personalized revenue opportunities. According to investors backing Duve’s Series B, this shift toward unified platforms was a key driver behind their decision.
The new funding will accelerate Duve’s international presence. The company plans to open offices in the UK, Germany, Singapore, and another Asian market to support both global chains and regional operators.
Duve will also expand its AI product suite. The next phase includes specialized agents for housekeeping, maintenance, and guest services. Additional integrations and predictive personalization capabilities are planned so hotels can anticipate guest needs and present relevant offers throughout the stay.
The broader category of guest experience technology is moving from basic digital tools to integrated platforms supported by real-time data and AI. As hotels continue to prioritize automation, efficiency, and personalization, platforms that manage the full guest journey are becoming more central to operations.
Duve’s Series B round reinforces its position in a competitive and fast-evolving market.
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